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FAQ Page

If you can’t find an answer to your question below, please click ‘Live Chat’ at the top of the screen, to be connected to our of our team. This feature is manned between 9am and 5pm GMT, Monday to Friday (except bank holidays).

Placing an Order

Can I place an order on the phone, rather than online?

Yes, call 01707 394 847 and speak to our friendly sales team, who’ll be happy to help you.

Can I pick my order up, rather than wait for delivery?

Most of our new products are sent out direct from the manufacturing site, straight to you, anywhere on the UK mainland. Most orders are delivered within 3 working days. Our used products are typically available for pick up from our site in Welwyn Garden City, but please call on 01707 394 847 to discuss this with our sales team.

Do you charge extra for credit cards?

Online we have no card transactions fees, but we charge 2.5%+VAT on the chargeable transaction value of credit card payments made over the phone, with no charge on debit cards. This is a cost we pass on directly from our merchant account provider. We do not accept Amex payments at present.

Do you accept PayPal?

Yes – please select the PayPal option as you progress through to the payment stage of your order.

Delivery Information

How much does delivery cost?

Delivery on new items, on orders placed online, is free of charge to UK Mainland addresses. 

What about delivery of used items?

Most of our used materials are available from collection at our Welwyn Garden City, Hertfordshire depot, or from our large storage depot in West Yorkshire. We offer a delivery service on our used materials, but the price is based on vehicle space required – please call us on 01707 394 847 to get a quotation.

Can I pick my order up, rather than wait for delivery?

Most of our new products are sent out direct from the manufacturing site, straight to you, anywhere on the UK mainland. Most orders are delivered within 3 working days. Our second hand materials are typically available for pick up from our site in Welwyn Garden City, but please call on 01707 394 847 to discuss this with our sales team.

Product & Price Information

Do the prices shown online include VAT?

Our online prices are shown before VAT and the 10% delivery charge (10% delivery charge applies to new items). VAT will be added as you progress through the payment with Sage Pay.

Do you charge extra for credit cards?

Online we have no card transactions fees, but we charge 2.5%+VAT on the chargeable transaction value of payments made over the phone. This is a cost we pass on directly from our merchant account provider.